Shipping & Returns

 

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order. You will receive an email confirming your order, and another notification when your order has shipped which includes your tracking information. 

We ship our products for free in Australia, and at a shared shipping cost for customers internationally, with the option to pay . The following prices are in AUD.

There are two Domestic shipping options available:

Australia Post Standard (3 to 7 business days) - FREE
Australia Post Express (2 to 5 business days) - $10

We offer International shipping to most countries. The default international shipping option is Australia Post's International Express service, which connects with the national postal service in your country. We also offer a DHL courier for a speedier delivery. The cost of these shipping options is as follows:

New Zealand (6 to 14 business days) - $1O AUD standard / $30
International (14 to 60 business days) - $15

This will deliver to your address, and if the package cannot be left in a safe place then the package will be sent to your local post office. If the package has not arrived within 2 weeks of your order please look up the tracking number, and make sure that it is not.

DHL

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Our returns policy can be found here.