Shipping policy
Processing
All orders are processed individually, checked for quality, and sent within 1 to 3 business days after receiving the order (excluding weekends and public holidays). You will receive an email confirming your order, and another notification when your order has shipped which includes your tracking information.
Shipping
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.
How much does shipping cost?
| Destination | Shipping |
Cost (AUD) |
Estimated Delivery |
|---|---|---|---|
| Australia | Australia Post Express | FREE | Approx. 1–3 business days |
| New Zealand | Standard International | FREE | Approx. 5–8 business days |
| USA & Canada | Express International | $20 | Approx. 7–10 business days |
| UK & Europe | Express International | $20 | Approx. 7–10 business days |
| Courier Upgrade | DHL Express | $80 | Approx. 3–5 business days |
| Other destinations | - | - | Please contact us before ordering. |
Most orders are sent with Authority to Leave where available for faster delivery. If you would prefer Signature on Delivery, simply leave us a note at checkout.
Packages will be delivered to your address. If it cannot be left in a safe place then the package will be brought to your local post office.
If the package has not arrived within 2 weeks of your order please look up the tracking number, and make sure that it is not already waiting for pick up.
Returns, refunds, and exchanges
We accept returns up to 30 days after delivery, so long as the item is unused and in its original condition. Please see our Returns & Refund policy for details.
Customers are responsible for the cost of returning the item.
Duties and Taxes
Your order may be subject to import duties, tariffs and taxes (including VAT), depending on your country.
Some countries e.g. United States requires a tariff to be paid before sending, in which case you will be charged for the duties at the time of purchase and I pay them on your behalf.
Other countries require import duties when a shipment reaches your country.
Hair For Hats has no control over these fees and is not responsible for these charges if they are applied. Nor can we refund duties/tax/tariff expenses if we paid them on your behalf.
It is your responsibility to pay any duties, Value Added Tax or other similar charges.
If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Hair For Hats will refund you the cost of your purchase (minus the shipping costs).
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 weeks of receiving your shipping confirmation email, please check the tracking information or contact us at support@hairforhats.com with your name and order number, and we will be more than happy to look into it for you.
Damages and Issues
We pride ourselves on quality control, checking each piece carefully prior to sending it.
However, if you feel the item is defective, damaged or if you receive the wrong item, please email us as soon as possible at support@hairforhats.com with your order number and a photo of the item’s condition, so that we can resolve it with you as quickly as possible.
If you have any further questions or would like help with tracking, please don't hesitate to contact us at support@hairforhats.com.